Effective Date: September 9, 2026
1. Introduction and Company Information
This Privacy Policy explains how MapleHue Painting Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its painting-studio services, including consultations, estimates, bookings, in-studio services, client communications, marketing, and website interactions.
MapleHue Painting Studio Ltd. is the organization responsible for the collection and processing of personal information described in this Privacy Policy.
Business address: 2185 West 4th Avenue, Suite 302, Vancouver, BC V6K 1N7, Canada
Email: [email protected]
Phone: +1 (604) 683-4972
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements and other applicable laws governing the collection, use, and disclosure of personal information in Canada.
2. Data Collection and Processing
MapleHue Painting Studio Ltd. may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law.
The types of personal information we may collect include:
- Contact details such as name, email address, mailing address, and telephone number;
- Billing and payment-related information, such as invoicing details and transaction records;
- Service-related information, such as project preferences, colour choices, surface details, photos, and notes relevant to your painting request;
- Appointment, booking, and communication records;
- Information you provide through forms, emails, phone calls, surveys, reviews, or consultation requests;
- Website and device data, such as IP address, browser type, device identifiers, and usage information collected through cookies or similar technologies;
- Any other information you voluntarily provide to us in the course of using our services.
We generally collect personal information directly from you when you:
- Request an estimate or consultation;
- Book or reschedule a service;
- Communicate with us by phone, email, website form, or in person;
- Subscribe to updates, promotions, or newsletters;
- Submit a review, complaint, or inquiry;
- Interact with our website or digital advertisements.
Where permitted by law, we may also collect personal information from service providers, payment processors, analytics tools, scheduling platforms, or other parties involved in providing our services.
3. Purpose of Data Processing
MapleHue Painting Studio Ltd. processes personal information for the following purposes:
- To provide painting-studio services, estimates, consultations, and project-related support;
- To schedule, manage, and confirm appointments and bookings;
- To communicate with clients, respond to inquiries, and provide customer support;
- To prepare invoices, process payments, and administer accounts;
- To personalize services based on your preferences and project requirements;
- To maintain records related to services, communications, and transactions;
- To improve our services, website, operations, and customer experience;
- To send administrative notices, service updates, or marketing communications where permitted by law and subject to your choices;
- To detect, prevent, investigate, and respond to fraud, security incidents, misuse, or unlawful activity;
- To comply with legal, regulatory, tax, insurance, and accounting obligations;
- To establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, unless otherwise permitted or required by law.
Depending on the context, our legal basis for processing personal information may include:
- Consent: where you have provided express or implied consent to the collection, use, or disclosure of your personal information;
- Contractual necessity: where processing is necessary to provide requested services, estimates, bookings, and related support;
- Legitimate business purposes: where permitted by applicable law, such as for administrative, operational, security, fraud prevention, or service improvement purposes;
- Legal or regulatory obligations: where processing is necessary to comply with applicable laws, court orders, tax requirements, or lawful requests from authorities.
Where we rely on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
MapleHue Painting Studio Ltd. does not sell personal information. We may share personal information only as necessary and in accordance with this Privacy Policy.
We may disclose personal information to the following categories of third parties:
- Service providers: vendors that assist with website hosting, cloud storage, scheduling, email delivery, analytics, customer relationship management, accounting, and IT support;
- Payment processors and financial institutions: to process transactions and manage billing;
- Professional advisors: such as accountants, insurers, lawyers, and auditors;
- Government or regulatory authorities: where required by law or lawful request;
- Business transfer parties: in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, subject to appropriate safeguards;
- Other parties: where you direct us to share information or otherwise consent to the disclosure.
We require third-party service providers to protect personal information and use it only for the purposes we specify, subject to applicable contractual and legal safeguards.
6. Data Transfer to Third Countries
Some of our service providers or technology platforms may store, process, or access personal information outside of Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.
Where personal information is transferred outside Canada, MapleHue Painting Studio Ltd. takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy law.
7. Storage Duration
MapleHue Painting Studio Ltd. retains personal information only as long as necessary for the purposes for which it was collected, or as required or permitted by law.
Retention periods may vary depending on the type of information and the applicable legal, tax, accounting, insurance, or contractual obligations. In general:
- Client and service records are retained for the period necessary to provide services and manage follow-up;
- Billing, invoicing, and accounting records may be retained for the period required by tax and accounting laws;
- Marketing consent records are retained until you unsubscribe or withdraw consent, plus a reasonable period thereafter;
- Security and technical logs are retained for a limited period necessary for operational and security purposes.
When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by MapleHue Painting Studio Ltd.:
- Access: request access to the personal information we hold about you;
- Rectification: request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: request deletion of personal information, where permitted by law;
- Restriction: request limitation of certain processing activities in appropriate circumstances;
- Data portability: request a copy of certain information in a structured, commonly used format, where applicable;
- Objection: object to certain uses of your personal information, including some forms of direct marketing.
To exercise any of these rights, please contact us using the details provided in the Contact Information section. We may need to verify your identity before responding to your request.
We will respond within a reasonable time and in accordance with applicable legal requirements. Certain requests may be limited where necessary to comply with legal obligations, protect the rights of others, or preserve legitimate business records.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting MapleHue Painting Studio Ltd. using the contact details below or by using any unsubscribe mechanism we provide.
Please note that withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. In some cases, if you withdraw consent, we may no longer be able to provide certain services or communications.
10. Right to Complain
If you have concerns about how MapleHue Painting Studio Ltd. handles your personal information, we encourage you to contact us first so we may attempt to resolve the matter.
You may also have the right to file a complaint with the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada and, where applicable, the relevant provincial privacy authority.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
11. Data Security
MapleHue Painting Studio Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
These safeguards may include:
- Access controls and role-based permissions;
- Secure storage and password protections;
- Encryption or other security measures where appropriate;
- Staff confidentiality obligations and privacy training;
- Monitoring for suspicious activity and security incidents;
- Procedures for secure disposal of personal information.
However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
MapleHue Painting Studio Ltd.
2185 West 4th Avenue, Suite 302
Vancouver, BC V6K 1N7
Canada
Email: [email protected]
Phone: +1 (604) 683-4972
We will make reasonable efforts to respond promptly and appropriately to your inquiry.
13. Changes to Privacy Policy
MapleHue Painting Studio Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make material changes, we may provide notice by posting the revised Privacy Policy on our website, updating the effective date, or contacting you through appropriate channels where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.